We Repaired a Competitor's Stock.
The Challenge
A customer came to us in trouble. A shipment of standees from a competitor had arrived damaged. The original factory refused to take the stock back or offer replacements. The customer was looking at a significant write-off.
What We Did
The damaged product wasn't ours. The customer wasn't ours. But they needed help, so we took the work on as a service gesture. Our team examined the damaged stock and successfully repaired around 70% of the units.
The Result
The customer recovered most of the value of the damaged
shipment. They didn't need to buy
replacements. They
didn't need to argue with a competitor's factory. They
did, however,
remember who picked up the phone when
their own supplier wouldn't.
